Introduction In this episode of Selling Luxury , I have a delightful conversation with Gaëlle Devins , Chief Customer Officer and Executive Board Member at Breitling , executive coach, consultant, and author of Flow Leadership: Unleash the Power of People, Purpose and Performance . Known for her warm, human approach to leadership, Gaelle shares how vulnerability, purpose, and genuine care can elevate performance, especially necessary in luxury, where expectations are sky-high and every detail...

Introduction In this episode of Selling Luxury , we explore the psychology of affluent buyers through a research-based lens with behavioral scientist Professor Ben Voyer , chairholder of the Cartier Turning Points Research Chair at ESCP Business School and the London School of Economics. Ben offers a rare blend of academic understanding and real-world insight into how identity, self-perception, and culture influence luxury buying behavior. Our conversation bridges the worlds of experiential...

Introduction In this episode of Selling Luxury , I sit down in person with Jonathan Siboni, Founder and CEO of Luxurynsight, at their Paris-based offices, to explore how data and emotion coexist in shaping today’s most successful luxury brands. While my work centers on emotional behavior and human insight, Jonathan's focus is on using data for brand direction, helping luxury companies navigate uncertainty, predict trends, and turn intuition into action. We discuss how data enhances...