A truth in business is often what got us to where we are won't get us to where we want to go. This is going to be particularly important when it comes to customer service. Good customer service isn't good enough anymore. Excellent customer service is better but doesn't separate you from your competition. What will move you forward then? What will make your business stand out and be memorable? Listen in so that you're prepared for the future of customer service.
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Host Jeffrey Shaw is a Small Business Consultant, Brand Management Consultant, Business Coach for Entrepreneurs, Keynote Speaker, TEDx Speaker and author of LINGO and The Self Employed Life(May 2021). Supporting self-employed business owners with business and personal development strategies they need to create sustainable success.